Terms & Conditions
Welcome to fitncozy.
By using our website and placing an order, you agree to the following terms and conditions.
Product Information
We try our best to display product details, colors, sizes and descriptions accurately. However, slight color differences may occur due to lighting, photography or screen settings.
Color Disclaimer
Product colors may slightly vary due to lighting, photography and mobile or computer screen settings.
Minor color difference will not be considered a defect.
Pricing
All prices are listed in Pakistani Rupees unless stated otherwise.
fitncozy reserves the right to update product prices, offers and availability without prior notice.
Product Availability
Product availability may change without prior notice.
If an item becomes unavailable after order confirmation, our team may contact you for replacement, refund or order adjustment.
Orders
After placing an order, our team may contact you for confirmation.
Orders may be cancelled if contact information is incorrect, confirmation is not completed, the customer is unreachable or the product is unavailable.
Order Confirmation
To avoid fake, incomplete or incorrect orders, our team may confirm your order through call or WhatsApp before dispatch.
Payments
We may offer Cash on Delivery and other payment methods depending on availability.
For Cash on Delivery orders, please keep the exact amount ready at the time of delivery.
Shipping
Delivery times are estimated and may vary due to courier delays, public holidays, weather, high order volume or other external factors.
Returns & Exchanges
Return and exchange requests are handled according to our Return & Exchange Policy.
Due to hygiene reasons, some innerwear items may not be returnable or exchangeable.
Hygiene Notice
For customer safety and hygiene reasons, panties, intimate wear, honeymoon collections, opened undergarments, used products, washed products or tried items cannot be returned or exchanged.
Website Use
You agree not to misuse our website, copy content without permission, attempt fraud or use our platform for illegal activities.
Privacy
Your personal information is handled according to our Privacy Policy.
Contact
For any questions, please contact us at:
+92 339 9909955