FAQs

Frequently Asked Questions

1. Is fitncozy packaging discreet?

Yes. All orders are packed in secure and discreet packaging to protect your privacy. Product details are not clearly shown outside the parcel.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible locations in Pakistan.

3. How long does delivery take?

Delivery usually takes 3 to 5 working days in major cities and 4 to 7 working days in other areas.

Delivery time may vary due to courier delays, public holidays, weather or incorrect address details.

4. Can I exchange my product?

Exchange depends on product type, condition, hygiene eligibility and stock availability.

Due to hygiene reasons, opened, tried, used or washed innerwear items may not be exchangeable.

5. Which products are not exchangeable?

For hygiene and safety reasons, panties, intimate wear, honeymoon collections, opened undergarments, used products and washed products may not be returned or exchanged.

6. What should I do if I receive a wrong or damaged item?

Please contact us within 24 hours of delivery with your order number and clear pictures of the product and packaging.

Our team will review the issue and guide you.

7. How do I choose the right size?

Please check our Size Guide before ordering.

Need help choosing your size? Message us on WhatsApp before placing your order. Our team will guide you.

8. Are the products washable?

Yes. We recommend gentle hand wash or delicate machine wash depending on the product type.

Avoid harsh detergents, bleach and high heat.

9. Is my personal information safe?

Yes. Your privacy is important to us. We only use your information for order processing, delivery and customer support.

10. Do you restock sold-out items?

Some items may be restocked depending on demand and availability.

11. Can my order be cancelled?

Orders may be cancelled if contact details are incorrect, confirmation is not completed or the product becomes unavailable.

12. Why do you confirm orders?

To avoid fake, incomplete or incorrect orders, our team may confirm your order through call or WhatsApp before dispatch.

13. Can product color be slightly different?

Yes. Product colors may slightly vary due to lighting, photography and mobile or computer screen settings.

14. How can I contact fitncozy?

You can contact us through our website contact form, WhatsApp or email.

Email: fitncozybusiness@gmail.com
WhatsApp: +92 339 9909955