Shipping Policy

At fitncozy, we aim to deliver your order safely and on time.

Once your order is confirmed, our team carefully prepares and dispatches your parcel through our delivery partners.

Delivery Time

Standard delivery usually takes:

3 to 5 working days in major cities
4 to 7 working days for other areas

Delivery time may vary due to courier delays, public holidays, weather conditions, incorrect address details or high order volume.

Cash on Delivery

We offer Cash on Delivery for customer convenience.

Please keep the exact amount ready at the time of delivery.

Shipping Charges

Shipping charges are shown at checkout before you confirm your order.

Free shipping may be offered on selected campaigns or orders above a certain amount.

Order Confirmation

To avoid fake, incomplete or incorrect orders, our team may confirm your order through call or WhatsApp before dispatch.

If we are unable to confirm your order, dispatch may be delayed or the order may be cancelled.

Incorrect Address or Phone Number

Please enter your correct phone number and complete delivery address.

fitncozy will not be responsible for delays caused by incorrect, incomplete or unreachable contact information.

Order Tracking

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp or email, depending on courier availability.

Delivery Attempt

Courier riders may contact you before delivery. Please keep your phone active after placing your order.

If the parcel is returned due to customer unavailability, wrong address or refusal to receive, future orders may require advance confirmation or payment.

Discreet Delivery

All orders are packed in secure and discreet packaging to protect your privacy.